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30 Day Returns On All Orders Placed Online, Our Distance Selling Policy Explained!

How to format my return!

PickaPocket Reruns Address & How To Format My Return

Please return clothing in a similar package as the delivery was made to:


Order ID #00000
PickaPocket
PO Box 695
Chorley
PR6 6RJ

 

And email the tracking code to sales@pickapocket.co.uk

Why is this important? In order to refund you quickly we can use the tracking ID to locate posts in the PO Box warehouse.

Please do not spray the garments with perfume as this will deem them as unsalable.

Our policy lasts 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return online, we require a receipt or proof of purchase in the form of the #ORDER ID in the name of the original order.

Please do not send your purchase back to the manufacturer you're covered by PickaPocket as that's who your agreement is with.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for contacting us. We'll get back to you as soon as possible.

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