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Frequently Asked Questions - FAQ's

If you have a question for us you might find the answer here!

If you have an urgent question you can always get in touch with us here at PickaPocket, but you might find your answer here amongst our database of Frequently Asked Questions" and information provided to our past and present customers.

Can you amend my order once placed?

For security reasons we have to ship to the address on the order requested, we can sometimes cancel orders, but due to the express shipping times required in eCommerce today this is not always possible because the wheels are in motion to get your order out.

Can I amend my details?

We can add details to your order such as phone number, email address and contact details, if you would like us to do this, please get in touch as soon after placing the order as possible.

How long will my order take to arrive?

We aim to get all orders sent out the same or very next working day (Mon-Fri) and we ship every order with a Royal Mail 24 Tracking ID, you can use Royal Mails official tracking site to locate your order.

How do I know you received my order?

Very shortly after ordering you will receive a confirmation email, if you do not see this after 5 minutes please check your junk folder and also ensure that the email address sales@pickapocket.co.uk is added to your safe list.

Can my order come in discreet packaging?

Yes all orders are shipped in a opaque black or larger orders in a grey postal bag with no reference other than our store details for returns on the front. We do not ship in gift boxes because we are a budget tie store and want to save you money on the postage.

How can I return my order?

Please refer to our returns page https://www.pickapocket.co.uk/pages/return-policy for detailed instruction on how to return your order under our 30 day refund policy.

How long will my refund take to process?

Once a refund is processed it typically takes 3-5 days to process back into the account you paid on, this depends on the payment method taken, for example credit cards are usually 5 working days, PayPal express usually takes 3 days to clear.

Has my order been dispatched?

Once we ship your item, typically 1 working day, we will send you an email update, and if you requested a SMS update, we strongly recommend using "Shop Pay" feature to track your order, as it gives the best customer experience.

Do I need to be home for my delivery?

All single tie and pocket square, cravat or bow tie orders are designed to fit through the door, bigger orders will require a signature to prevent them getting lost.

Do you have a physical retail shop?

At the moment we exclusively sell online, but don't let that put you off, we have invested heavily in UK storage and all your items are stored in our own warehouse and shipped directly to you from the UK and by our team.

I still can't find what I'm looking for!

No problem, sorry our previous questions didn't answer your queries you can easily get in touch with us on our contact us page here  we aim to get back to you within one working day!

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30 Day Returns On All Orders Placed Online, Our Distance Selling Policy Explained!

How to format my return!

PickaPocket Reruns Address & How To Format My Return

Please return clothing in a similar package as the delivery was made to:


Order ID #00000
PickaPocket
PO Box 695
Chorley
PR6 6RJ

 

And email the tracking code to sales@pickapocket.co.uk

Why is this important? In order to refund you quickly we can use the tracking ID to locate posts in the PO Box warehouse.

Please do not spray the garments with perfume as this will deem them as unsalable.

Our policy lasts 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return online, we require a receipt or proof of purchase in the form of the #ORDER ID in the name of the original order.

Please do not send your purchase back to the manufacturer you're covered by PickaPocket as that's who your agreement is with.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for contacting us. We'll get back to you as soon as possible.

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