FAQs

WHERE DO YOU SHIP FROM, IS IT DROPSHIPPING?

No, we hold stock of all our items in our warehouse in Preston Lancashire, and we post every working day using Royal Mail 24 or 1st Class for all orders!

WHAT IF YOU DON'T HAVE STOCK?

If we don't have enough stock for your order (you need more than we have on the website) email us the link and ask how long, typically we can make more within 4 weeks!

IS PICKAPOCKET A REAL COMPANY?

Yes for sure we are a limited company, you can find us openly on Companies House, and our VAT number is listed on our home page!

WHAT ARE SHIPPING TIMES AND COSTS?

Fast & Free Domestic Shipping (UK)

Our Fast & Free (UK) Shipping program aims to get all orders to you within 2 working days of order.


We process orders Monday - Friday from our UK based warehouse, and typically post is collected from us via UK Royal Mail at 11 am.

We use UK Royal Mail 1st Class QR coded post for all orders, which aims to deliver within 24 hours (48 hours during extremely busy posting periods such as Christmas can be expected).

 

International Orders


All our international orders are processed using the same sorting and posting system, but please refer to Royal Mail international guidelines for transportation timescales. All international orders fall under a flat rate £10 fee.

WHAT PAYMENT METHODS CAN I USE?

How Can I pay For My Order?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

PayPal - (Stores Preferred Method)

Apple Pay

Google Pay

MasterCard

Shopify Pay

Visa


We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both Shopify Cart and the card issuer.

To add your card details, just login to your account and scroll down to the ‘payment’ section. From here, you can add your payment details and save them to your account. When you come to pay for your order, you can select one of your saved payment methods to pay for your order.

If you don’t want to save your payment details to your account, then you can also enter them when you come to pay for your order. If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Pay Now’.

When Will I Be Charged For My Order?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.

Please remember that even if a payment isn't authorised, it may look like PickaPocket has still taken the money as some card issuers may still reserve the money, for a short period of time.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

30 Day Returns Policy Explained

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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